---
name: Problem Validation
about: Use this template to research customer problems.
title: "PROBLEM VALIDATION GOAL"
labels: 2.x,problem validation
---

<!-- This template is used as a starting point for understanding and articulating a customer problem.
Learn more about it in the handbook: https://about.gitlab.com/handbook/product-development-flow/#validation-phase-2-problem-validation 
-->

## Problem Statement

<!-- What is the problem we hope to validate? Reference how to write a real customer problem statement at https://productcoalition.com/how-to-write-a-good-customer-problem-statement-a815f80189ba for guidance. -->

## Reach

<!-- Please describe who suffers from this problem. Consider referring to our personas, which are described at https://about.gitlab.com/handbook/marketing/product-marketing/roles-personas/ -->

<!-- Please also quantify the problem's reach using the following values, considering an aggregate across GitLab.com and self-managed:

10.0 = Impacts the vast majority (~80% or greater) of our users, prospects, or customers.
6.0 = Impacts a large percentage (~50% to ~80%) of the above.
3.0 = Significant reach (~25% to ~50%).
1.5 = Small reach (~5% to ~25%).
0.5 = Minimal reach (Less than ~5%). -->

## Impact

<!-- How do we positively impact the users above and GitLab's business by solving this problem? Please describe briefly, and provide a numerical assessment:

3.0 = Massive impact
2.0 = High impact
1.0 = Medium impact
0.5 = Low impact
0.25 = Minimal impact -->

## Confidence

<!-- How do we know this is a problem? Please provide and link to any supporting information (e.g. data, customer verbatims) and use this basis to provide a numerical assessment on our confidence level in this problem's severity:

100% = High confidence
80% = Medium confidence
50% = Low confidence -->

## Effort

<!-- How much effort do we think it will be to solve this problem? Please include all counterparts (Product, UX, Engineering, etc) in your assessment and quantify the number of person-months needed to dedicate to the effort.

For example, if the solution will take a product manager, designer, and engineer two weeks of effort - you may quantify this as 1.5 (based on 0.5 months x 3 people). -->

## Definition of Done

- [ ] The problem is well understood by the PM to have an understanding summarized in a RICE score
- [ ] The problem is well understood by the PM to decide if they want to move forward with this idea or drop it
- [ ] The problem is well described and detailed with necessary requirements for product design to understand the problem
- [ ] The problem is well described and detailed with necessary requirements for engineering to understand the problem

## Research Issue

<!-- Link to the Problem Validation Research issue that will be executed by the UX Researcher. -->
