[helpdesk] element index

All elements
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Function _helpdesk_block_configure
Subroutine for helpdesk_block/configure
Function _helpdesk_block_list
_helpdesk_block_list() in helpdesk.php
Defines the name of the blocks attached to a delta
Function _helpdesk_block_save
_helpdesk_block_save() in helpdesk.php
Subroutine for helpdesk_block/save
Function _helpdesk_block_view
_helpdesk_block_view() in helpdesk.php
Subroutine for helpdesk_block/view
Function _helpdesk_block_view_ALLOPENTICKETS
Build a block returning a list of all open tickets.
Function _helpdesk_block_view_CUSTOMEROPENTICKETS
Build a block returning a list of all open tickets for the users linked to this customer.
Function _helpdesk_block_view_MYLATESTTICKETS
Build a block returning a list of the latest tickets for the current user, be they open or not
Function _helpdesk_block_view_MYOPENTICKETS
Build a block returning a list of the current user's open tickets.
Function _helpdesk_decode_nid
_helpdesk_decode_nid() in helpdesk.php
Extract the actual $node->nid from the public form of the ticket number
Function _helpdesk_encode_nid
_helpdesk_encode_nid() in helpdesk.php
Build the public form of the node number from the actual nid
Function _helpdesk_getnidcontracts
Returns the contracts owned by a customer
Function _helpdesk_get_node_property
A safer way of accessing a node's properties
Function _helpdesk_iscustomer
_helpdesk_iscustomer() in helpdesk.php
Checks whether or not the current user is a customer
Function _helpdesk_node_type
Returns the type of a node, because Drupal uses two
Function _helpdesk_notempty
Returns a non empty string for anything passed to it.
Function _helpdesk_user_categories
auxiliary function for helpdesk_user('categorie').
Function _helpdesk_user_form
_helpdesk_user_form() in helpdesk.php
auxiliary function for helpdeks_user('form'), to be displayed when user tries to display/edit his own data:
Function _helpdesk_user_load
_helpdesk_user_load() in helpdesk.php
implements helpdesk_user('load') : load customer/hd user data upon user load
Function _helpdesk_user_view
_helpdesk_user_view() in helpdesk.php
auxiliary function for helpdesk_user('view')
Method __construct
Init default value: beware, they are mutually dependent
Method __construct
class constructor
Method __construct
constructor MUST run to initialize SAME array
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Variable $attachment
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Variable $contractnid
Variable $customerName
Page contract.php
contract.php in contract.php
Page core.php
core.php in core.php
Page customer.php
customer.php in customer.php
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Variable $defTimeIncrement
Variable $description
description for forms
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Method enumKeys
Enumerate S.
Method enumKeyTitles
Enumerate the titles of the S.
Page event.php
event.php in event.php
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Variable $format
format code for drupal's format_date
Method form
helpdeskTimeInfo::form() in timeinfo.php
Builds the form representation of a helpdesk_timeinfo
Method form
Generates the code for hook_form when node is a Helpdesk Contract
Method form
helpdeskContract::form() in contract.php
Generates the code for hook_form when node is a helpdesk Contract
Method form
implement the equivalent of hook_form for the class
Method form_field
formats a time value for the use of a form
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Method getContractsByUid
lists contracts held by a helpdeskCustomer
Method getTicket
Generates a human-readable ticket number based on the nid of the
Method getTicket
Method getTickets
Returns the nids of all tickets bound to this contracts
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Constant HELPDESKBLOCKALLOPENTICKETS
Constant HELPDESKBLOCKCUSTOMERBALANCE
Constant HELPDESKBLOCKCUSTOMEROPENTICKETS
Constant HELPDESKBLOCKMAX
HELPDESKBLOCKMAX in helpdesk.php
Constant HELPDESKBLOCKMYLATESTTICKETS
Constant HELPDESKBLOCKMYOPENTICKETS
Constants for HELPDESK block deltas
Class helpdeskContract
helpdeskContract in contract.php
Support contract
Class helpdeskCustomer
helpdeskCustomer in customer.php
Helpdesk customer implementation
Constant HELPDESKDEBUGALLFUNCTIONS
Class helpdeskEvent
helpdeskEvent in event.php
Support contract
Class helpdeskFollowup
helpdeskFollowup in event.php
Constant HELPDESKHOOKACCESSCREATE
HELPDESKHOOKACCESSCREATE in helpdesk.php
Constants for hook_access
Constant HELPDESKHOOKACCESSDELETE
HELPDESKHOOKACCESSDELETE in helpdesk.php
Constant HELPDESKHOOKACCESSUPDATE
HELPDESKHOOKACCESSUPDATE in helpdesk.php
Constant HELPDESKHOOKACCESSVIEW
HELPDESKHOOKACCESSVIEW in helpdesk.php
Constant HELPDESKNODECONTRACT
HELPDESKNODECONTRACT in helpdesk.php
Constants for helpdesk node types
Constant HELPDESKNODEFOLLOWUP
HELPDESKNODEFOLLOWUP in helpdesk.php
Constant HELPDESKNODETICKET
HELPDESKNODETICKET in helpdesk.php
Class helpdeskObject
helpdeskObject in core.php
Constant HELPDESKPERMCUSTOMER
HELPDESKPERMCUSTOMER in helpdesk.php
Constant HELPDESKPERMMAX
HELPDESKPERMMAX in helpdesk.php
Constant HELPDESKPERMTECH
HELPDESKPERMTECH in helpdesk.php
Constant HELPDESKPERMUSER
HELPDESKPERMUSER in helpdesk.php
Constants for HELPDESK perms
Class helpdeskTicket
helpdeskTicket in event.php
Class helpdeskTimeInfo
helpdeskTimeInfo in timeinfo.php
TimeInfo class implementing S.
Class helpdeskTimeValue
helpdeskTimeValue in timeinfo.php
VIEW: Time value, drupal style
Constant HELPDESKTITLECONTRACT
HELPDESKTITLECONTRACT in helpdesk.php
Constant HELPDESKTITLEFOLLOWUP
HELPDESKTITLEFOLLOWUP in helpdesk.php
Constant HELPDESKTITLETICKET
HELPDESKTITLETICKET in helpdesk.php
Constant HELPDESKUNIMPLEMENTED
Class helpdeskUser
helpdeskUser in customer.php
Helpdesk user implementation
Constant HELPDESKVARSHOWROLES
HELPDESKVARSHOWROLES in helpdesk.php
Constants for Drupal variables
Constant HELPDESKVARTICKETOFFSET
HELPDESKVARTICKETOFFSET in helpdesk.php
Constant HELPDESKVARTICKETPREFIX
HELPDESKVARTICKETPREFIX in helpdesk.php
Function helpdesk_access
helpdesk_access() in helpdesk.php
Helpdesk access control
Function helpdesk_block
helpdesk_block() in helpdesk.php
Implementation of hook_help : provides and manages the helpdesk blocks.
Function helpdesk_delete
helpdesk_delete() in helpdesk.php
HELPDESK actions to be performed when a HELPDESK node is deleted
Function helpdesk_form
helpdesk_form() in helpdesk.php
Helpdesk data entry form.
Function helpdesk_help
helpdesk_help() in helpdesk.php
Display help and module information
Function helpdesk_insert
helpdesk_insert() in helpdesk.php
Upon creation of a helpdesk-related node, perform insertions on our private tables
Function helpdesk_link
helpdesk_link() in helpdesk.php
This hook enables modules to add links to many parts of Drupal.
Function helpdesk_load
helpdesk_load() in helpdesk.php
load auxiliary data for HD nodes. other modules and drupal core.
Function helpdesk_menu
helpdesk_menu() in helpdesk.php
HELPDESK menu is enabled for all users with HELPDESK
Function helpdesk_nodeapi
helpdesk_nodeapi() in helpdesk.php
Implementation of hook_nodeapi, for tracing purposes only
Function helpdesk_node_name
helpdesk_node_name() in helpdesk.php
Name our node names.
Function helpdesk_node_types
helpdesk_node_types() in helpdesk.php
Define our node types
Function helpdesk_perm
helpdesk_perm() in helpdesk.php
Valid permissions for this module
Page helpdesk.php
helpdesk.php in helpdesk.php
Function helpdesk_settings
helpdesk_settings() in helpdesk.php
Module configuration settings
Function helpdesk_update
helpdesk_update() in helpdesk.php
Specs: Respond to node updating.
Function helpdesk_user
helpdesk_user() in helpdesk.php
Act on user account actions.
Function helpdesk_validate
helpdesk_validate() in helpdesk.php
Verify a node editing form.
Function helpdesk_view
helpdesk_view() in helpdesk.php
Per the docs: This is a hook used by node modules.
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Variable $isEnabled
is it to be enabled in forms
Variable $isShown
is it to be displayed in views/forms
Variable $isSuspended
Method init
Method init
helpdeskTimeInfo::init() in timeinfo.php
initialize fields in existing timeinfo from param array
Method init
helpdeskUser::init() in customer.php
initialize properties from uid for existing HD user
Method init
helpdeskContract::init() in contract.php
Constructor-like method filling node from set of data in node If nid is NULL, the node is new and nothing can be filled.
Method init
initialize existing class instance from passed values
Method init
Method insert
Implement hook_insert for HD Contracts
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Variable $maxDate
Variable $maxIssue
Variable $maxLength
HTML max length in forms
Variable $maxTime
Page misc.php
misc.php in misc.php
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Variable $name
helpdeskTimeValue::$name in timeinfo.php
HTML name attribute in forms
Variable $nid
helpdeskEvent::$nid in event.php
Variable $node
helpdeskContract::$node in contract.php
Method nidContracts
Returns the nids of all contracts attached to the customer
Method node_name
implementation of hook_node_name for HD content objects
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Variable $size
helpdeskTimeValue::$size in timeinfo.php
HTML render size in forms
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Variable $techname
Variable $tempcontact
Variable $tidseverity
Variable $tidstatus
Variable $timeId
Variable $timeid
Variable $title
helpdeskTimeInfo::$title in timeinfo.php
Title when TI is displayed in a form
Variable $ts
helpdeskTimeValue::$ts in timeinfo.php
POSIX timestamp
Variable $txnid
Page timeinfo.php
timeinfo.php in timeinfo.php
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Variable $uid
helpdeskUser::$uid in customer.php
Variable $uidCustomer
Variable $uidCustomer
Variable $uidtech
Variable $useMaxDate
Variable $useMaxIssue
Variable $useMaxTime
Method uidUsers
gets the list of users bound to a customer account
Page uns.php
uns.php in uns.php
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Variable $values
Indexed array of S.
Method view
helpdeskTimeInfo::view() in timeinfo.php
display a timeinfo, typically for hook_view
Method view
Method view
Method view
implement the equivalent of hook_view for the class, but return the produced HTML
Method view
helpdeskContract::view() in contract.php
implement hook_view for HD contracts
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