Setting up the OSInet helpdesk module for Drupal

Version info: $Id: install.html,v 1.1 2006/01/17 19:55:10 fgm Exp $

Prerequisites

Customization

Vocabularies in admin/taxonomy

The module makes use of two vocabularies:

The actual vids of the vocabularies being used are set up in the module settings page.

Settings in admin/settings/helpdesk

The optional integer ticket offset (defaults to 0) setting is added to node numbers to make larger values and mask the relationship to nodes to a minimal extent.

The optional ticket prefix (defaults to '') setting is prepended to the sum of node number and ticket prefix to build a non-numeric ticket number, which can be preferred in many situations.

The show users their current roles boolean setting is mostly useful when starting with the helpdesk module, to remind any user of their roles on the site. It is not specific to helpdesk, but displays all roles, and a special mention for the site admin, labeled as sysop.

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